Tidy software is provided under the Software as a Service (SaaS) model. This means you pay for what you need, for as long as you need, or the term you have committed to (if, say, you received a discount for that commitment). In most cases this is month-to-month or annual.
1. How do I add or reduce the user numbers and/or type within my Tidy subscription?
If you add or reduce your user numbers and/or type within our product your subscription will adjust accordingly, and you don’t need to let us know as it is handled automatically.
2. How will I be charged if I add additional users to an annual subscription?
If you find during your annual subscription period you require additional users, they can be added and you will be invoiced for these users in addition to your original annual invoice. The rate of these added users will be the number of months remaining on your annual subscription at the annual user rate but due to it being a broken period, it will incur a 15% admin fee.
For example: you choose TidyStock Jet annual plan (in NZD) with 5 manager users and 5 team users at the start. You will be invoiced the full amount of the plan at the beginning of your annual term, which is (99 + 39 * 5 + 10 * 5) * 12 = $4,128. After 6 months use, you want to add 2 additional manager users and 2 additional team users, you will be charged the user fee for 6 months of your remaining term, which is (39 * 2 + 10 * 2) * 6 = $588, plus 15% admin fee i.e. 15% * 4128 / 12 = $51.60. Therefore, you will be invoiced totally 588 + 51.60 = $639.60
3. Should I talk to the team at Tidy if my business requirements for Tidy software change?
If your business or business requirements have changed and you no longer have a need for Tidy software, let us know and we will take the steps to close your account. It’s very important that one of your authorised staff let us know about closing your account to avoid any risk so that closure and removal of access across your entire team is understood and for the protection of your data. You will be informed of your last date of service.
4. If I need more from my subscription of Tidy, what should I do?
If there is something that you would like to discuss with one of our team to ensure your business is getting maximum value from Tidy software and avoid you needing to close your account or having the disruption to changing and training in other software, please let us know and we would welcome the chance to look at the options. Note, we have processes for advancing features and connecting Tidy to other software to provide just the right solution for your organisation.
Please send all cancellation or subscription change requests to: