Elevating the Bar: Kendermar's Approach to Service and Efficiency

Elevating the Bar: Kendermar Distributors Ltd's Approach to Service and Efficiency

Founded in 2010 by Ken and Mary McCabe, Kendermar Distributors Ltd is a family-owned enterprise with deep roots in Ashbourne, Co Meath. Spanning a 10,000 sqft facility, the company is a prominent supplier of an extensive range of products including crockery, cutlery, cooking utensils, glassware, and disposable items.  

Catering primarily to the hospitality sector, including contract caterers, educational institutions, and various other entities, Kendermar stands out for its unwavering commitment to superior service and customer satisfaction. The company operates with a dedicated team of nine employees, who are pivotal in ensuring smooth operations and high-quality service.

Culture and People

Kendermar is defined by its close-knit, family-oriented culture. The company fosters a sense of community among its staff, promoting a supportive and collaborative work environment and the longevity and dedication of the staff are testaments to that.  

Many employees have been with Kendermar for over 13 years, contributing to the company’s growth and stability. This continuity has been instrumental in maintaining the high standards of service that Kendermar is known for.

Enhancing Inventory Management with TidyStock

Before choosing TidyStock, Kendermar Distributors had relied on an older solution for well over a decade. Despite its initial effectiveness, the old system struggled with maintaining precise stock levels, leading to inefficiencies and disruptions in the supply chain.  

The challenges prompted the search for a more robust solution that could offer real-time inventory management and better integrate with the company’s existing tools.

TidyStock emerged as the ideal candidate. Its seamless integration with Xero and its real-time stock management capabilities promised to streamline Kendermar’s inventory processes and enhance overall supply chain efficiency. The transition to TidyStock was executed smoothly, with minimal disruptions, and Kendermar adapted quickly to the new system.

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Benefits of TidyStock

The implementation of TidyStock has yielded several significant benefits for Kendermar Distributors. One of the most notable advantages is the access to real-time stock information.  

This has led to a remarkable boost in accuracy of inventory information, which is crucial for effective decision-making regarding stock ordering and replenishment.  

Ken McCabe, Managing Director made a note saying ”having real-time stock information gives us great confidence in knowing we have everything we need to do business. TidyStock really does help keep our stock as accurate as possible which makes us much more efficient."  

The enhanced accuracy has also contributed to a reduction in overstocking and stockouts, optimising the supply chain and improving customer service.

In addition to real-time stock tracking, TidyStock’s user-friendly interface has been well-received by the team. The efficiency features of the platform, such as automated stock alerts and streamlined order processing, have been particularly valued.  

Looking Ahead

Since opening their doors, Kendermar has established itself as a preferred supplier for three of Ireland’s largest contract caterers—KSG, Gather & Gather, and Apleona—as well as the leading hospitality group, Press Up Entertainment Group.  

This status highlights the company’s reliability and solid reputation within the industry. The endorsement from such prestigious clients underscores Kendermar’s ability to meet and exceed the high standards expected in the competitive hospitality sector.

Looking towards the future, Kendermar is optimistic about its ongoing success and growth. Although there are no immediate plans for physical expansion, the company remains agile and ready to evolve in response to emerging market trends and customer demands. The team is continuously exploring opportunities to enhance their offerings and adapt to the dynamic landscape of the hospitality industry.

Conclusion

Kendermar Distributors Ltd has made significant strides in enhancing its inventory management with the adoption of TidyStock, resulting in a more efficient supply chain and improved customer service.

TidyStock’s real-time tracking and user-friendly design have been instrumental in achieving high levels of inventory accuracy and streamlining operations. Combined with the company’s strong culture of service excellence, employee loyalty, and community engagement, Kendermar is well-positioned for continued success.  

As the company progresses, its focus on innovation, customer satisfaction, and sustainability will drive its future achievements and reinforce its reputation as a leading supplier in the hospitality industry.

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